Support
How can we help?
Questions about the app, your subscription, or something that isn’t working? Email us and include a few details. We read every message and reply as soon as we can.
Contact us
The fastest way to reach us is by email. Support, billing questions, feedback, and bug reports all go to the same address.
Helpful details to include
- What you were doing and what happened instead
- Your RacketLab version (shown at the bottom of Settings) and your iPhone model and iOS version
- A screenshot, if it helps
Please never send card numbers, passwords, or other sensitive payment details by email. We don’t need them.
Technical issues
If something isn’t working as expected, these steps resolve most problems:
- Update RacketLab to the latest version in the App Store.
- Fully close RacketLab and open it again.
- Restart your iPhone and make sure iOS is up to date.
- If the problem continues, email us with the details above.
Before you delete and reinstall the app: RacketLab stores your setups and sessions on your device, so deleting the app can remove them. Please contact us first, and consider backing up your device.
Subscription and billing
RacketLab Pro is a monthly auto-renewing subscription. Apple handles all billing, renewals, cancellations, and refunds. The price that applies to you is the one shown in the app and in the App Store for your country or region. Quick Feedback is free and does not require a subscription.
Manage or cancel your subscription
- In RacketLab, if you are subscribed: Settings → RacketLab Pro → Manage subscription.
- On your iPhone: Settings → your name → Subscriptions → RacketLab.
- In the App Store: tap your profile picture, then Subscriptions.
Canceling stops future renewals, and you keep access until the end of the period you already paid for. Deleting the app does not cancel your subscription.
Refunds and billing questions
Refund requests are handled by Apple. You can submit one atreportaproblem.apple.com. For charges or payment methods, contact Apple Support. If you have an issue with access to RacketLab Pro, email us.
Restore Purchases
If you subscribed before and Pro features aren’t available, for example after reinstalling or switching to a new iPhone:
- Make sure you are signed in with the same Apple Account you used to subscribe, and that you are online.
- Open RacketLab and go to Settings → RacketLab Pro.
- Tap Restore Purchases.
- If nothing changes, close and reopen the app and try once more.
Still not working? Email us with the approximate purchase date and a screenshot of your Apple subscription screen, and we’ll help.
Your data
RacketLab doesn’t require an account. Your setups, sessions, and preferences are stored locally on your device. For details on what information is handled and by whom, read thePrivacy Policy.
Equipment information
Spotted a racket or string that’s missing, or details that look wrong? Email us the brand and model (and the year or generation for rackets) and what should change.