RacketLab Privacy Policy

RacketLab respects your privacy. This Privacy Policy explains what information RacketLab handles, how it is used, and the third-party services involved when you use the RacketLab mobile application and the RacketLab website at getracketlab.com (the “Website”).

1. Information Stored on Your Device

RacketLab allows you to create and manage information related to your tennis equipment and playing sessions, including:

• Racket setups
• String setups
• String tension
• Session history
• Session feedback
• Discomfort or pain ratings entered by you
• Preferences such as measurement units
• Recommendation-related inputs and results

This information is currently stored locally on your device.

RacketLab does not currently require you to create an account, and RacketLab does not operate its own server or backend database for storing your setup or session history.

2. Subscription and Purchase Information

RacketLab Pro subscriptions are processed through Apple’s In-App Purchase system.

RacketLab uses RevenueCat to manage subscription status and determine whether a user has access to RacketLab Pro features.

RevenueCat may process information related to purchases and subscriptions, such as:

• App Store transaction information
• Subscription status
• Product purchased
• Purchase and renewal dates
• Anonymous or system-generated customer identifiers
• Device and app information needed to provide subscription services

RacketLab does not receive or store your credit card or other payment card information. Payments are processed by Apple.

RevenueCat’s privacy practices are governed by RevenueCat’s own privacy policy.

3. Personal Information

RacketLab does not currently require users to provide:

• Name
• Email address
• Phone number
• Mailing address
• Account password

If you contact RacketLab directly by email, we may receive your email address and any information you voluntarily include in your message. This information will only be used to respond to your request, provide support, or address issues you report.

4. Health and Discomfort Information

RacketLab may allow you to voluntarily enter information about discomfort or pain experienced during a tennis session.

This information is used only to provide equipment-related feedback and recommendations within the app.

RacketLab is not a medical service, and the app does not provide medical diagnosis or medical treatment.

This information is currently stored locally on your device and is not intentionally transmitted to RacketLab’s own servers.

5. Analytics and Tracking

RacketLab does not currently operate its own advertising platform and does not sell your personal information.

RacketLab does not currently use your racket, session, or discomfort information for advertising purposes.

Third-party services used by the app may process limited technical information as necessary to provide their services.

6. Data Sharing

RacketLab does not sell your personal information.

Information may be processed by third-party service providers when necessary to operate the app, including:

• Apple, for App Store distribution, payments, and subscriptions
• RevenueCat, for subscription management and entitlement verification

These providers operate under their own privacy policies and terms.

7. Data Retention

Because your racket setups, sessions, preferences, and related data are currently stored locally on your device, this information generally remains on the device until you delete it, uninstall the app, or otherwise remove the app’s local data.

Support emails may be retained for as long as reasonably necessary to respond to your request and maintain support records.

8. Data Security

RacketLab takes reasonable steps to minimize the collection and transmission of personal information.

However, no software, device, or electronic storage method can be guaranteed to be completely secure.

9. Children’s Privacy

RacketLab is not specifically directed to children under 13.

RacketLab does not knowingly collect personal information from children under 13 through its own account or backend systems.

If you believe a child has provided personal information to RacketLab directly, please contact us so that we can review and address the matter.

10. International Users

RacketLab may be available in multiple countries and regions.

Third-party providers such as Apple and RevenueCat may process information in countries other than the country where you live, subject to their applicable privacy policies and legal obligations.

11. Changes to This Privacy Policy

RacketLab may update this Privacy Policy from time to time as the app or the Website changes.

If material changes are made, the updated policy will be published at this page with a revised effective date.

12. Website

The Website provides information about RacketLab and includes support, privacy, and terms pages.

The Website does not offer user accounts or sign-in, does not display advertising, and does not currently use analytics. The Website does not include forms for submitting personal information.

The Website is hosted as a static website. Like most websites, the hosting and infrastructure providers that deliver and secure the Website may process standard technical request and server log information, such as IP address, browser type, the page requested, and the date and time of the request.

If you contact RacketLab by email, including through a link on the Website, the information you send is handled as described in Section 3 (Personal Information).

13. Contact

If you have questions about this Privacy Policy or RacketLab’s privacy practices, contact:

Email: racketlab.app@gmail.com